# Wgpt — Omnichannel AI Automation & Voice Calling Platform

> Wgpt (https://wgpt.online) is an enterprise-grade AI automation platform that converts WhatsApp, Instagram, Voice Calling, and Social Channels into autonomous 24/7 lead generation, customer support, and sales conversion engines.

## Overview
Wgpt empowers businesses, agencies, and enterprises to automate multichannel conversations using official Meta APIs, real-time AI Voice Agents (Twilio + ElevenLabs + Deepgram STT), visual drag-and-drop workflow builders, and an AI Copilot.

## Core Capabilities

### 1. Official WhatsApp Cloud API Automation
- Official Meta WhatsApp Business Cloud API integration (v26.0).
- Automated keyword-based, welcome trigger, and fallback auto-reply flows.
- Bulk contact broadcasting and targeted campaign delivery.
- Interactive WhatsApp message templates (Buttons, Quick Replies, Media, Lists).
- Meta webhook event handling with signature verification (`X-Hub-Signature-256`).

### 2. AI Voice Calling Engine (PSTN & Browser)
- Low-latency bidirectional conversational voice AI agents.
- Real-time PSTN telephony via Twilio Media Streams and WebSockets.
- Streaming Speech-to-Text (STT) via Deepgram Nova-2 and Groq Whisper.
- Ultra-realistic Text-to-Speech (TTS) voice generation via ElevenLabs.
- Sub-second conversational responses powered by Groq LLaMA 3.3 70B LLM.
- Live barge-in interruption detection and natural turn-taking.
- In-browser microphone voice tester and call analytics.

### 3. Visual Workflow Builder (Canvas Engine)
- Drag-and-drop visual automation builder (n8n & Zapier style).
- Complex triggers: incoming WhatsApp messages, Instagram comments/DMs, email received, schedules, external webhooks.
- Logic nodes: conditions, filters, delay timers, CRM contact updates, and HTTP webhook requests.
- Bi-directional external n8n integration.

### 4. Omnichannel Team Inbox & CRM
- Unified inbox for WhatsApp, Instagram DMs, Facebook Messenger, Gmail, and Outlook.
- Conversation routing, team assignment, collision detection, and internal notes.
- Contact lifecycle management, tags, custom attributes, and exportable analytics.
- Real-time WebSockets synchronization across agents.

### 5. AI Copilot & Auto-Reply Assistant
- In-dashboard AI copilot for generating automation flows, fixing grammar, and analyzing conversation histories.
- High-converting prompt engineering templates for lead capture, e-commerce, real estate, healthcare, and customer support.

## Key Links & Resources
- Web Application: https://wgpt.online
- API Base URL: https://api.wgpt.online
- User Dashboard: https://wgpt.online/dashboard
- Support & Help Desk: https://wgpt.online/dashboard/support
- Official API Health: https://api.wgpt.online/api/v1/health

## Target Audience
- E-commerce & D2C Brands: Abandoned cart recovery, order tracking, product recommendations.
- Customer Support Teams: 24/7 autonomous query resolution, ticket escalation.
- Real Estate & Financial Services: Lead qualification, instant brochure delivery, inbound voice inquiries.
- Marketing Agencies: Multi-tenant client workspace management and bulk campaigns.

## Technology Stack
- Frontend: React 19, TypeScript, Vite, Tailwind CSS, Lucide Icons, WebSocket client.
- Backend: Node.js, Express, TypeScript, MongoDB Atlas, Socket.IO, WebSockets (ws).
- AI & Voice Providers: Groq LLM (LLaMA 3.3 70B), ElevenLabs TTS, Deepgram STT, Twilio Telephony.
- Security: End-to-end tenant isolation, AES-256 encrypted credentials, JWT auth, rate limiting.